b999 Privacy Policy

01 Introduction

b999 is committed to protecting the privacy of every player who uses the platform. This Privacy Policy describes how b999 collects, processes, stores and protects personal information in connection with its online betting and casino services, including sports betting, live casino, slot games and the b999 mobile app.

By registering an account on b999, depositing funds or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how your data is handled as described here, you should not use the b999 platform.

02 Data We Collect

b999 collects information in two ways — data you provide directly and data collected automatically as you use the platform. Here is a breakdown of both:

Information you provide directly:

• Full name, date of birth and contact number provided at registration.
• Username and password for your b999 account.
• Identity verification documents (CNIC copy or similar) when requested during account review.
• Payment details including your JazzCash or Easypaisa mobile number, Raast ID or bank account details used for deposits and withdrawals.
• Any messages, complaints or queries you submit through the support chat or contact channels.

Information collected automatically:

• Device type, operating system and browser version used to access b999.
• IP address and approximate location data.
• Session activity including pages visited, games played, bets placed and time spent on the platform.
• Cookie and tracking data as described in the Cookies section below.
• Deposit and withdrawal transaction records in PKR.

03 How We Use Your Data

b999 uses the information it collects strictly for the following purposes:

• Account management: Creating and maintaining your b999 account, verifying your identity and age, and keeping your account secure.
• Processing transactions: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast and bank transfer.
• Providing the platform: Delivering sports betting markets, live casino games, slot games and promotions that are relevant to your account and activity.
• Customer support: Responding to your queries, resolving disputes and processing complaints via live chat or other support channels.
• Fraud prevention and security: Monitoring activity to detect and prevent fraud, money laundering, duplicate accounts and other prohibited behaviour.
• Responsible gaming: Analysing session patterns to identify unusual activity and, where appropriate, to flag accounts for responsible gaming review.
• Platform improvement: Using anonymised and aggregated data to understand how players use b999 and to improve the experience for everyone.
• Communications: Sending you important account notifications, bonus alerts and platform updates. You can manage marketing preferences in your account settings.

b999 does not use your personal data for any purpose beyond those listed above without first obtaining your explicit consent or as required by applicable law.

04 Payment Data

When you make a deposit or request a withdrawal on b999, the payment process involves your chosen payment provider — JazzCash, Easypaisa, Raast or your bank. b999 receives a transaction confirmation and reference number from the provider but does not store your full payment credentials, PIN, wallet password or bank login details at any point.

For repeat transactions, b999 stores only a tokenised reference that allows the system to identify your previously used payment method. This token cannot be used by b999 to initiate an outbound transaction without your explicit request — it exists solely to display your saved payment options at the deposit and withdrawal screens.

All financial records are retained for the period required by applicable anti-money laundering and financial compliance obligations. These records are securely stored and are only accessed by authorised b999 personnel when required for transaction review, dispute resolution or regulatory reporting.

05 Data Sharing

b999 does not sell, rent or share your personal data with third-party advertisers or data brokers. Your information is shared only in the following limited circumstances:

• Payment providers: When you deposit or withdraw, your transaction details are shared with the relevant payment provider (JazzCash, Easypaisa, Raast or your bank) solely to process the payment.
• Identity verification services: Where b999 uses a third-party KYC provider to verify your identity documents, your submitted information is passed to that provider for verification purposes only.
• Game software providers: Third-party casino and slot game providers receive anonymised session data necessary to run their games on the b999 platform. They do not receive your name, contact number or payment details.
• Legal and regulatory obligations: b999 may disclose your data to relevant authorities if required to do so by applicable law, court order or to cooperate with an investigation into fraud or financial crime.
• Platform infrastructure partners: Trusted hosting, analytics and security service providers who assist in running the b999 platform may process certain technical data on b999's behalf, under strict data processing agreements.

In every case where data is shared with a third party, b999 takes reasonable steps to ensure that the third party handles your information securely and uses it only for the specific purpose for which it was shared.

06 Data Retention

b999 retains your personal data for as long as your account remains active and for a reasonable period afterwards to fulfil legal, financial and security obligations. Specifically:

• Account information is retained for the full duration your b999 account is open.
• Transaction records including deposit and withdrawal history in PKR are retained for a minimum period in line with standard financial record-keeping requirements.
• Identity verification documents are retained for the period required by applicable anti-money laundering obligations.
• Support correspondence and complaint records are retained for a minimum of two years from the date of resolution.
• Technical log data such as IP addresses and session records may be retained for up to 12 months for security monitoring purposes.

Once the applicable retention period has passed, your data is securely deleted or anonymised so it can no longer be associated with you as an individual. If you request account closure, b999 will process the deletion of non-essential data promptly while retaining only what is required for legal compliance.

07 Cookies & Tracking

b999 uses cookies and similar tracking technologies on its website and app. Cookies are small text files placed on your device that help the platform function correctly and improve your experience. b999 uses the following types of cookies:

• Essential cookies: Required for the platform to work. These keep you logged in during your session and remember your basic preferences. They cannot be disabled without affecting platform functionality.
• Performance cookies: Used to understand how players navigate the platform — which pages are visited most, where players spend time and where errors occur. This data is aggregated and anonymised.
• Functional cookies: Remember your language preference, default sport or casino category and other personalisation settings across visits.
• Analytics cookies: Help b999 measure platform performance and user engagement using aggregated data. No personally identifiable information is transmitted through these cookies.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies at any time. Note that disabling essential cookies will affect your ability to stay logged in and use certain features of b999 normally.

08 Security Measures

b999 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss or misuse. These include:

• Encryption of data in transit using HTTPS/TLS protocols across all pages of the platform.
• Encrypted storage of sensitive personal and financial data at rest.
• Role-based access controls ensuring that only authorised b999 team members can access personal data, and only to the extent required for their role.
• Regular internal security reviews and monitoring of platform access logs for suspicious activity.
• Tokenisation of payment method references so that full financial credentials are never stored on b999 servers.
• Two-factor authentication options available to players who wish to add an extra layer of security to their account login.

While b999 takes all reasonable steps to protect your data, no internet-based system can guarantee 100% security. Players are encouraged to use strong, unique passwords for their b999 account and to never share login credentials with anyone. If you suspect your account has been accessed without your permission, contact b999 support immediately.

09 Your Rights

As a b999 player, you have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal data b999 holds about you at any time. We will respond to access requests within a reasonable timeframe.
• Right to correction: If any of the information b999 holds about you is inaccurate or out of date, you can request that it be corrected. Certain details such as your registered name or date of birth may require supporting documentation before they can be updated.
• Right to deletion: You can request that b999 delete your personal data. We will process deletion requests for non-essential data promptly. Data that must be retained for legal or financial compliance reasons will be kept for the minimum required period before deletion.
• Right to restrict processing: You can request that b999 restrict how your data is used in certain circumstances, such as while a correction request is being reviewed.
• Right to withdraw consent: Where b999 relies on your consent to process your data (for example, for marketing communications), you can withdraw that consent at any time through your account settings.

To exercise any of these rights, contact the b999 support team via live chat from within your account. All requests are handled with care and b999 will confirm the action taken within a reasonable period.

10 Minors

b999 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age confirmation is required at the point of account registration, and b999 may request identity documentation to verify age at any stage.

If b999 becomes aware that personal data has been collected from a person under 18, the account will be closed immediately, any associated data will be deleted and any balance on the account will be forfeited in line with the Terms and Conditions.

If you are a parent or guardian and believe that a minor has registered a b999 account, please contact support immediately so the matter can be addressed promptly.

11 Policy Updates

b999 may update this Privacy Policy from time to time to reflect changes in how the platform operates, how data is handled or in response to changes in applicable law. When material changes are made, b999 will notify active players via the platform or through the contact details associated with their account before the updated policy takes effect.

The "Last Updated" date shown at the top of this page will always reflect the most recent revision. b999 recommends that players review this policy periodically — at least once every few months — to stay informed about how their data is being handled.

Your continued use of b999 following the publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with an updated policy, you should stop using the platform and contact support to request account closure and data deletion.

12 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or how b999 handles your personal data, please reach out to the support team. The fastest way to get a response is through the live chat feature available within your b999 account — support agents are available around the clock.

You can also reach b999 at the following contact address:

For data deletion or access requests, please include your registered username and the nature of your request. b999 will acknowledge your request and respond with the action taken within a reasonable period.

For more information on how b999 manages responsible gaming and player protection, visit the Responsible Gaming page. For the full rules governing your account, refer to the Terms and Conditions.